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Frequently Asked Questions

Auctions
A member just won my auction or Kiz'ed my item. What's next? Answer
Can I cancel an auction after I started it? Answer
How come when I bid it seems I am immediately outbid? Answer
How does an auction work? (OVERVIEW: READ FIRST) Answer
How does bidding effect my Kiz Account? What happens when I bid? Answer
I posted an auction with a Kiz Now price but I don't see it. Why? Answer
I want to use the Kiz Now to "buy out" an auction but it's not available. Why? Answer
I won an auction or Kiz'ed an item, what do I do now? Answer
POSTING AN AUCTION OR KIZ-STORE ITEM FOR THE FIRST TIME - READ HERE! Answer
What is NOT allowed to be auctioned? Answer
General
How do I change my email address? Or screen name? Answer
How do I edit my mailing/shipping address? Answer
How do I search for a member by screen name? Answer
I am new to Kizoodle, how do I get more credits? Answer
I see some members get banned from Kizoodle, what did they do? Answer
Kiz Store Dispute Resolution
How do I ensure that I will get credited once I ship an item? Answer
I am dissatisfied with an item I received, what do I do? Answer
I can't find a compromise with the member. What can I do? Answer
My Profile
How do I add photos to my profile? Answer
Photo Upload Help
How do I create the perfect photo for upload? Answer
How do I upload a photo for an item posting? Answer
Shipping
Is there a convenient method for shipping? Answer
Postage Calculator Answer
The Kiz Store
As a BUYER: It's been 14 days and I still haven't received the item. What can I do? Answer
How do I cancel an item (as a "buyer")? Answer
How do I cancel an item (as a "seller")? Answer
How do I create a custom search for items for each one of my kids that I can save? Answer
How do I do a request to change credit amounts with another member after an item's been kizoodled? Answer
How do I post an Item? Answer
How do I put an item on HOLD for another member? Answer
How does the new member transaction rating system work? Answer
I "purchased" an item marked shipped and it's been 14 days, I still don't have it- now what? Answer
I shipped an item it hasn't been marked received and it's been 14 days, I still don't have my credits owed- now what? Answer
Looking at a Contributor rating, how do I determine if I should "buy" from them? Answer
What are the flagging rules? Why did my posting get flagged? Answer
What are the item posting rules or guidelines? Answer
What is the new "Seller" option for tracking guarantee? Answer
Where is the Items Wanted section? Answer
The Referral Program
How can I see and email the new members I have referred? Answer
How does the referral program work? Answer
I referred some friends, how come I didn't get any credits for referring? Answer
Where is my referral code located? Answer
Will you always give new members free credit? Answer